Refund Policy

**Effective Date:** November 02, 2024
At Clevernes, we are committed to providing a high-quality learning experience. If you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.
### **Refund Eligibility**
You may be eligible for a refund under the following conditions:
1. **Course Content:** If you purchase a course and are not satisfied with the quality of the content, you may request a refund within 30 days of your purchase. Refund requests must be made in writing and should clearly outline the reasons for your dissatisfaction.
2. **Technical Issues:** If you encounter significant technical issues that prevent you from accessing course materials or completing the course, you may request a refund within 30 days of your purchase. Documentation of the technical issues may be required.
3. **Subscription Services:** For subscription services, you may cancel your subscription at any time. If you cancel within the first 30 days of your subscription, you will receive a full refund for the initial payment. No refunds will be provided for payments made after the initial 30-day period.
### **Refund Process**
To initiate a refund request, please follow these steps:
1. **Contact Us:** Reach out to our customer support team via email at [Insert Email Address] or through our contact form on the Clevernes website.
2. **Provide Details:** Include your order number, the course or subscription in question, and a brief description of your reason for requesting a refund.
3. **Review:** Our team will review your request and respond within 5 business days. If approved, your refund will be processed back to your original payment method.
### **Exclusions**
Please note that the following situations are not eligible for refunds:
- Requests made after the 30-day period from the date of purchase.
- Courses that have been completed or partially completed.
- Refund requests that do not comply with the requirements outlined in this policy.
### **Changes to This Refund Policy**
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
### **Contact Us**
If you have any questions regarding our Refund Policy, please contact us at:
**Clevernes Customer Support**  
Email: genius@clevernes.com   
Address: 11235 Oak Leaf Dr, Silver Spring, MD: 20904 United States
Thank you for choosing Clevernes! We are dedicated to supporting your learning journey.